Main Achievement during 2015-16
Call Centre (49993555)
Grievance Handling
Features:-
Cloud based Mobile application
It has following sub-modules :
i) Field work monitoring module: SmartCity-311 is a Mobile App for officers, which they use to report day-to-day field inspections for various categories/departments. This module enables them to capture a photo of the location, get GPS Information of the location, which automatically tags its respective circles and zones. Using this module, senior officers and the management team of the municipalities, can track down the progress in the field reported. The messaging / commenting system of this application enables them to make task specific communication with officers concerned about that particular issues/complaints.
ii) GPS Attendance Module: Using this modules, Sr. Official can track down information regarding the attendance of field staff based on GPS coordinates and the exact location and time of the staff can be known. This can be used to ascertain whether a staff has visited the area of inspection/ event place.
iii) GPS Road Checking Module: This is a mobile solution for field technicians and road inspectors to electronically replace paper-based information, regarding materials testing, road construction, inspection activities as well as Geotechnical investigations. This feature enables field data collection on the most handheld devices, ie. Smart phones and tablets - iPhone and Android.
iv) Project Tracking Module: This module enables the field engineering staff to pursue and manage physical and financial progress of government projects (for e.g. Drainage or Water supply.) It's simple user interface allows to capture critical information in just a few steps.
v) Enforcement e- Challan Module: This module enables the field staff to file Enforcement Challans directly from their mobile device, these can be directly sent offender via SMS/ Whatsapp/ Email/ Photo. At other End Magistrate will be able to see all Challans on Mobile devices or Tablets.
D) Street Light Maintenance System – Intelligent Program for Maintaining Integrated Street Light & Energy System (iPromise)
It’s a web & mobile based solution for street light maintenance system with following features:
E) VBD-Tracker (Vector Borne Disease)
The purpose of VBD-Tracker solution is to enable the officials of the Health Department to regulate and ensure compliance, perform Inspection and enforce all the activities for prevention and control of vector & water borne diseases.
F) School Dashboard
Using this module NDMC schools will be able to track below information:
i. Basic Details of schools, school types,
ii. Number of students & number of teachers in each schools
iii. School master to track infrastructure in each schools.
iv. School performances for each classes
v. School results
vi. Stream wise results
vii. Subject wise results
viii. Students scoring patterns to analyze quality.
ix. School dashboard.
Operational Automation Systems for Electricity and water Bill
To serve its customers better, NDMC plans to have end to end integrated IT system in place to comply with regulatory reporting requirements and operations like Availability Based Tariff (ABT), Energy exchange, Open Access, SAIDI, CAIDI, SAIFI, CAIFI, MAIFI, CEMI, CEMSMI, Crew duration by Job etc and to meet the DERC requirements. IT Solutions for NDMC are proposed to eliminate inefficiencies from operations, so that NDMC can reduce costs and maximize the output and reliability of assets going forward. IT department, NDMC has awarded the work for implementation of Operational Automation Systems for Power, Commercial, Electricity and Other Departments of NDMC. The major modules of the project are given as under:-
Automation of NDMC Utilities :
Geographical Information System (GIS)
Digitization of Maps and Building Plans of Architect Departments
Digitization of Old Proceedings of PR Department .
Digitization of Old Records of Finance Department .
Computerization of old Birth & Death records: -
The old Birth & Death records (approx. 9 Lacs) from 1982 to 2008 have been computerized for Health Department. The computerization of old Birth & Death records (approx. 11 Lacs) from 1928 to 1981 is under progress. Twelve hospitals are connected online with NDMC and submitting online B&D records.
Documents Management System
Implementation of e-SLA System for NDMC
Following Services runs under Service Level Agreement
Sr. No. |
Service Name |
Department Name |
Time Given by Govt. for delivery |
1. |
Issuance of Birth Certificate |
Health |
7 working days |
2. |
Issuance of Death Certificate |
Health |
7 working days |
3. |
Booking of Parks |
Welfare |
30 days |
4. |
Booking of Community Halls |
Welfare |
1 day |
5. |
New Electricity Connection (domestic) |
Commercial |
35 days |
6. |
New Water Connection (domestic) |
Commercial |
35 days |
7. |
Building Plan Approval |
Architect |
60 days |
8. |
Health License |
Health |
60 days |
9. |
Surrender of supply of Electricity connection(domestic) |
Electrical |
35 days |
10. |
Bifurcation of Load |
Electrical |
35 days |
11. |
Load Enhancement of Electricity Connection (upto 10kw) |
Electrical |
35 days |
12. |
Load reduction of Electricity Connection (domestic) |
Electrical |
35 days |
Property Tax Information System
Building approval plan:-
The Architecture of adopted solution must support implementation of end-to-end business processes as per the requirement of NDMC. Main Benefits that NDMC expects from the proposed system are:
• Applicants who seek permission or approval from NDMC for a building plan approval will be able to do so in a transparent and convenient way.
• The system will speed up the procedure of receiving and approving building plans
• The information of the pending application at each stage will be available through the system
• It will guide the applicant about the regulations and generate scrutiny reports
• An automated system will associate documental data with Building drawings for automatic scrutiny of building proposal by reading AutoCAD® drawings. It will automate the lengthy and cumbersome manual process of checking the development regulations, thus reducing paper work, valuable time and effort of Architect Department of NDMC. It will also help in attaining the e-Governance by supplying all electronic versions of the documents and in standardizing the building drawing plan process.
Office Automation System (e-Office)
Other Online Services
Target for 16-17