Page 9 - e-Budget Speech - Final

New Delhi Municipal Council | Budget 2019 – 20
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2. SMART ELECTRONIC AND MOBILE GOVERNANCE

2.1 NDMC has taken several IT based initiatives through technology
intervention for strengthening of e-Governance and m-Governance during the
year 2018-19 to improve efficiency and effectiveness in an economic manner
and to provide civic services to citizens in an equitable, non-discretionary and
transparent manner, which includes:

2.1.1 Municipal Services and Grievance Redressal through NDMC 311
Mobile App
NDMC has implemented mobile App NDMC 311 to resolve citizens’
complaints and grievances in an efficient and transparent manner. This App is
available on Android and iOS platforms and 51491 users have downloaded
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this App as on 09 January, 2019. Through this App, citizens are filing their
grievances/ complaints pertaining to water, electricity, sanitation, sewerage,
roads / footpaths, green areas, street lights, etc. and are getting real time
updates about resolution of their grievances. In case, citizens are not satisfied
with the response, then they have the option to re-open the case on NDMC
311 App. Response of the public on NDMC 311 App is overwhelming, and as
on 10.01.2019, 86812 grievances have been received, out of which 85195
grievances (98.13%) have been resolved.

2.1.2 Integrations of NDMC 311 App with other Applications
To solve all kinds of grievances in seamless manner, NDMC 311 App has
been integrated with other Apps so that NDMC 311 App becomes the single
window for NDMC officers to receive all the grievances, such as grievances
received from CPCB, Swachhta App, Listening Post of LG, and PWD Seva of
GNCTD, etc.

2.1.3 Mobile e-Challaning
In the year 2015-16, NDMC collected Rs.34.77 lakhs through imposition of
fines / penalties against issuance of 11,185 challans. NDMC introduced
mobile e-challaning through NDMC 311 Officers App in the year 2016, after
which NDMC collected Rs.61.87 lakhs through imposition of fines / penalties
against issuance of 12,542 challans. The e-challaning has helped in imposing
of fines / penalties on a real time basis thereby increasing realization of fines
before Municipal Magistrates. NDMC has realized fines / penalties to the tune
of Rs.1.43 crores in the year 2017-18 against 14737 challans. In the current

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