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COMPLAINTS AND REDRESSAL OF GRIEVANCES

Complaints are attended by following :-

1.

Discrepancies in consumption

 

Asst. Commercial Officer,
Shaheed Bhagat Singh Place, First Floor, Gole Market, New Delhi. 
Ph. 23348965

2.

Defective Electric meters.

 

AE (M/North) & AE (M/South)
Shaheed Bhagat Singh Place,
Gole Market.New Delhi. 

3.

CT/PT. operated defective electric meters.

 

AEE (Meters), H.C.Mathur Lane, New Delhi. Ph. 23322923.

4.

Defective water Meters.

 

North of Rajpath: Service Centre handled by JE (water/Distribution) at Water Boosting Station, Near Type-II Qtr, Mandir Marg, Phone: 23363519

South of Rajpath: (A) Service Centre handled by JE (water/Distribution) at Water Boosting Station, Near Netaji Nagar (Ring Road) Phone. 24104688

South of Rajpath : (B) Service Centre handled by JE (water/Distribution) at Water Boosting Station, Bharti Nagar, Lodhi Road, (In front of Dayal Singh College), Phone. 24690264

5.

Discrepancies in rates/amount

 

A.O. (Billing) Room No 87 
Shaheed Bhagat Singh Place
Gole Market, New Delhi. Ph. 23745687

6.

Delay in delivery/ receipt of bills.

 

A.O. (Billing) Room No 87 
Shaheed Bhagat Singh Place
Gole Market, New Delhi. Ph. 23745687

7.

Excessive billing.

 

A.O. (Billing), Room No 87 
Shaheed Bhagat Singh Place
Gole Market, New Delhi. Ph. 23745687

8.

Cases relating to connections /disconnections in Govt. Flats and issuance of N.O.Cs

 

Asst. Engineer (C&Dl), Room No 104 
Shaheed Bhagat Singh Place
Gole Market, New Delhi. Ph. 23362906

9.

Cases relating to misuse/theft of electricity/water

 

Executive Engineer (Commercial), 
Room No 103
Shaheed Bhagat Singh Place
Gole Market, New Delhi. Ph. 23341606

10.

Refund of Security

 

A.O. (Billing) Room No 87 
Shaheed Bhagat Singh Place
Gole Market, New Delhi. Ph. 23741904


The above mentioned officers attend to complaints of various consumers from 3pm to 4.30 pm every day.

If a grievance is not attended to in a reasonable time, one can meet Executive Engineer (Commercial) at Room No 103 and SE(COMML.) Room No 100 at , Shaheed Bhagat Singh Place, Gole Market, New Delhi. Ph. 23341606 or Director (Commercial) at Palika Kendra (E&C) between 3 p.m. and 4 p.m. on any working day.



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